Chargeback Protection

Keep your chargeback ratio below the thresholds

Prevention alerts, automated dispute representment and continuous monitoring — so card-scheme programmes never become your problem.

What you get

A complete chargeback defence stack

Ethoca & Verifi alerts — get notified of disputes before they become chargebacks and refund proactively.
Rapid Dispute Resolution (RDR) — automatically resolve eligible Visa disputes before they hit your ratio.
Automated representment — compelling evidence compiled and submitted automatically for winnable cases.
Ratio monitoring — daily tracking against VAMP and Mastercard ECM/HECM thresholds with early warnings.
Refund automation — policy-based instant refunds for high-risk orders to defuse disputes early.
Monthly analytics — root-cause reports showing where disputes come from and how to cut them.

Highlights

🚨

Alerts resolve most disputes before they are ever filed as chargebacks.

⚖️

Automated representment recovers revenue from friendly-fraud disputes.

📉

Continuous ratio tracking keeps you out of card-scheme monitoring programmes.

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