Terms & Conditions

General terms and conditions governing the use of our website and services.

Last updated: 7 July 2026

1. General Provisions

These General Terms and Conditions (the "Terms") govern the use of the website wxpgroup.eu (the "Website") and the provision of services by WXP Group s. r. o., with its registered office at Doležalova 3424/15C, 821 04 Bratislava, Slovak Republic, Company ID (IČO): 57581070, Tax ID (DIČ): 2122837750, registered in the Commercial Register of the Slovak Republic (the "Company").

By using the Website or entering into a business relationship with the Company, you agree to be bound by these Terms.

2. Services

The Company acts as a payment services intermediary and consultancy specialising in high-risk industries. Its services include, in particular:

  • arranging merchant accounts with acquiring banks and payment institutions,
  • providing access to payment gateway technology,
  • chargeback prevention and dispute management services,
  • fraud prevention and 3-D Secure solutions,
  • multi-currency processing and settlement solutions,
  • technical integration support.

The specific scope, pricing and conditions of services are always agreed in an individual written agreement between the Company and the client. Information on the Website is of a general nature and does not constitute a binding offer.

3. Client Obligations

The client undertakes to:

  • conduct business only in compliance with the applicable laws of the jurisdictions in which it operates,
  • hold all licences and permits required for its business activities (e.g. gaming licences),
  • provide true, accurate and complete information during onboarding and keep it up to date,
  • cooperate in KYC/AML procedures required by law and by partner financial institutions,
  • comply with the rules of the card schemes (Visa, Mastercard) and of the relevant acquiring institutions,
  • refrain from processing transactions for prohibited goods or services.

4. Prohibited Activities

The Company does not provide services to businesses involved in illegal activities, including but not limited to: sale of illegal drugs or controlled substances without authorisation, child sexual abuse material, human trafficking, terrorism financing, money laundering, sale of counterfeit goods, or any activity prohibited by the card schemes or applicable law.

The Company reserves the right to refuse or terminate cooperation with any client whose activities are, in the Company's reasonable opinion, unlawful, fraudulent or damaging to the Company's reputation or its relationships with financial partners.

5. Fees and Payment

Fees for services are agreed individually and set out in the service agreement. Unless agreed otherwise, fees are payable in EUR. The Company reserves the right to adjust fees for future periods with prior written notice as set out in the service agreement.

6. Liability

The Company acts as an intermediary and technology provider. Final decisions on merchant account approval, reserves, settlement and termination are made by the relevant acquiring banks and payment institutions. The Company shall not be liable for decisions of third-party financial institutions, for interruptions caused by force majeure, or for damage caused by the client's breach of these Terms or applicable law.

The Company's total aggregate liability arising out of or in connection with the services shall be limited to the amount of fees paid by the client to the Company in the 12 months preceding the event giving rise to the claim, unless mandatory law provides otherwise.

7. Confidentiality

Both parties undertake to keep confidential all non-public information obtained in connection with their cooperation, including business terms, technical documentation and transaction data. This obligation survives the termination of cooperation.

8. Intellectual Property

All content on the Website, including texts, graphics, logos and software, is the property of the Company or its licensors and is protected by copyright law. Any reproduction or distribution without the Company's prior written consent is prohibited.

9. Personal Data

The processing of personal data is governed by our Privacy Policy & GDPR document.

10. Governing Law and Disputes

These Terms and any business relationship between the Company and the client are governed by the laws of the Slovak Republic. Any disputes shall be resolved primarily by negotiation; if no agreement is reached, the courts of the Slovak Republic shall have jurisdiction, unless agreed otherwise in the service agreement.

11. Final Provisions

The Company may amend these Terms at any time; the current version is always published on the Website. If any provision of these Terms is found invalid, the remaining provisions remain in full force and effect.

Contact: info@wxpgroup.eu

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